As always South Godstone PTA gave me excellent service. My go to garage thank you
Staff very friendly, good communication and efficient service.
Perry and the rest of the team always go the extra mile to give excellent service and advice.
They are just a solid garage who look after their customers - plain and simple. They have always been helpful and honest.
Excellent service and really friendly and helpful. Nothing is too much trouble.
Efficient and friendly and prompt with the time
Very clear account of any issues and the work that needed doing. Great friendly service. Stress free!
No problem from start to finish. Easy to book and pay online. Friendly, helpful staff. Car was ready on time with a comprehensive report. Cannot fault anything
Best garage in Folkestone, always been honest and best prices.
As usual the service we received along with the communication is excellent- the car came back clean and delivered by a very polite and friendly chap. The secret sauce here is the team especially John is why we keep coming back the Mini is my daughters who pass her test 4 weeks ago, my son will also be adopting PTA. Thank you
My family and I cannot recommend PTA Shirley highly enough. They look after us brilliantly. They also have a very good reputation locally and are regularly spoken of as being honest, trustworthy and helpful as well as reasonably priced on all of the Shirley and West Wickham Facebook groups.
All the staff are always courteous and friendly.
Everything was as booked, no nasty surprises. Such a friendly and helpful team !
Excellent service as usual
Great communication and flexible efficient service.
Staff are always helpful and polite. They always take time to give advice. Great service.
Ashely & team alway provide 5 Star service I wouldn't go anywhere else Highly Recommend
You can't improve on perfection!!
Always happy with the service I have received and pricing is competitive
Excellent, friendly service from PTA Shirley. I am a customer of over 20 years and have always found PTA Shirley and am continually recommending them.
Always friendly and helpful.
KEEP UP THE GOOD SEVICE YOU PROVIDE
Excellent service once again.
Excellent customer service and interaction.
Always of the highest standard
All of the staff are always friendly and helpful in every way. Tony always goes above and beyond.
Really good online booking service. Excellent staff. A very happy customer. No complaints at all.
Always excellent service - thank you
Always friendly, helpful, professional and go above and beyond even when it’s clear how busy they all are. I feel looked after and know the service they give is detailed and thorough. Thank you.
John and his team are always so helpful and accommodating. I have recommended the garage to many friends and can do so with confidence knowing they will not be disappointed with the level of service afforded along with value for money - a rare combination. Keep up the great work!
Courteous, polite and friendly as always.
Staff are very friendly and helpful
Very easy navigating booking the service through the site, turned up and greeted nicely, received a call to inform me the findings of the service and offered works to be carried out, received a call when the vehicle was ready. No complaint here.
Excellent service as always professional and prompt
Great service as always from Shaun and his staff. Friendly people who always go above and beyond for their customers.
Good local service
The guys at the desk were really helpful as always. Only thing that went wrong was for some reason the online booking for my MOT didn’t show up on the system so they weren’t aware of it, which I understand wasn’t their fault, but just showed them the confirmation email and they were happy to take it, and it was ready in under an hour, so overall great experience as usual. Will always recommend. Cheers
I’ve always found the staff professional and feel reassured that they are honest in their inspections.
Top service as always. I've been a customer for over 10 years and will continue to be.
Nothing. everything went according to plan with their usual level of service and friendliness.
The guys are always very polite and helpful
Really nice and helpful. Felt they were trustworthy and transparent with regards work needed .
Although busy staff were informative and efficient.
This was my first time using PTA. All staff were extremely helpful. I was advised to use a product to clear the fuel line which worked. I appreciated the “can do” attitude and high level of customer service. I have made a decision to use the Shirley branch from now on for all servicing and repairs of my vehicles.
Excellent service, car was collected by an exceptional polite and helpful guy and the car was returned in the same manner, invoice was sent with all paperwork regarding the service and MOT, overall an excellent visit.
Polite staff good service
Efficient service and good communication.
Very friendly reception. WiFi enabled me to carry on working while I waited, which was a huge plus... Even offered tea /coffee! Why go anywhere else?! Thank you for such a great experience chaps!
Very efficient, plenty of parking space on arrival, clear and helpful documentation and quick pick up of the vehicle. Thank you!
As always a good, reliable service received
Fantastic team. Amazing staff
Great communication and friendly manner.
Always a reliable and friendly service.
Always very happy with the staff and service
Great service especially from Mandy on the desk who was very friendly and cheerful. Service and MOT done promptly and car ready in good time and all paperwork complete and ready
Excellent friendly professional informative service. No improvement needed.
Staff are always friendly and offer competitive quotes.
Friendly chat, explaining the things to look out for. All good thanks
Alan is excellent, and I can't stop appreciating his knowledge and care. I never feel he is anything but honest. he makes me feel safe and secure.
Your lady care manager who runs the reception is a treasure; you should never let her go. The team at Hayesford Park are unique and priceless. Don't lose them.
Very helpful in advising on work to be done, thanks.
The receptionist was very helpful and informed me of complications on the car that needed looking at. Very pleased with my experience
Everyone is so nice and friendly.
Friendly and efficient, offered tea and coffee and even asked if I wanted anything from the garage shop next door.
MOT booking online. All went smoothly.
Fabulous service. Good communication. Quick and efficient and good price. I felt safe and confident driving my car away from the garage.
Full detailed service completed where other garages have failed
They were great at communicating the issues and letting me know how things were progressing.
John and the team are ALWAYS friendly, helpful, knowledgeable and above all respectful towards everyone they meet. Even if they are knee deep in fixing a car they will always have time to answer any questions you may have. They are all a very well respected garage and group of people in the local community.
As always the staff at PTA were really helpful and friendly and took time to research the service interval for my timing belt. I recently recommended PTA to my new neighbour.
Always impressed with the service at Oxted.
I have mobility difficulties so used your collect and return service.
The drivers were both helpful in coming in to my house, when called, to collect the key. Both were friendly and courteous.
The manager who phoned me was helpful in pointing out items on my car that required consideration and I will be arranging this at a later date.
John and Danny are excellent. They're so reassuring and friendly, and make the process so easy for someone that doesn't know an awful lot about cars! Have been coming back for years and will continue to do so.
Excellent, friendly service as usual. Nothing too much trouble and John very kind and explains without mansplaining
Polite, caring staff. Always treated with respect.
Great consistent service from three different members of team during drop off and collection. Prompt polite call to let me know MOT was completed. Whole system with key fobs seems really well organised. Safe for customer keys is a really reassuring and professional approach. Really impressive set up and service. Thank you.
As always, courteous, professional and efficient.
Can’t think of anything you need to improve on.
I am very happy with the service given by John & the staff at PTA Godstone. Always an excellent service giving me every confidence in the work they do for me on my car. Thanks Jeff Banks.
The headlights on my car were quite " yellowed" , I notice that without asking your Staff had polished out the discolouring leaving me with bright sparkly headlamps , thank you.
Excellent service, as always. Friendly and helpful staff.
Car was ready early, staff friendly and helpful. Very happy with the experience. Prices have gone up recently and that made me think twice about my loyalty, I’ve stuck with you but be careful as further increases over local competition might change things (I appreciate costa have gone up, but you used to be very competitive on price but now your not)
Very happy all around - thanks.
Usual excellent and friendly service that we all ways get from John and his team, with the car dropped off at home without requesting it. All good!
My personal interactions with the manager John have been assuring giving me confidence that I was in experienced and trustworthy hands. The Service and MOT and the collection and delivery of my car from my address all occurred on time and without a glitch. My car was serviced and MOT tested by 10.30 am on the appointed day. All this at the most competitive quote I found on my internet search. So a 10/10 experience. I hope next year will be the same.
Always friendly and good to try and get the work done the same day most of the time so am very happy to keep going back
Ash is extremely helpful
Mandy kept us up to date with progress reports and explained how the bill would be calculated. I thought that the service was excellent. Mandy is very good on the phone and it was a pleasure speaking to her. We will see you again when we get a problem.
Very easy to book online and car done at at a time that fitted in with my working day
Staff were polite and friendly, premises and work area clean and tidy which is always a good thing
A warm welcome by a very friendly guy on the desk
Started the work pretty much immediately after I arrived.
When I picked up my car the lady was very busy with customers in reception and calls but was fantastic how she prioritised everything very professional as well as other staff and mechanics never had a problem and car perfect after service and MOT and everything explained to you what may be required and good value for money.. I have been comming for the past 10 years..
Had a wonderful experience coming here. Being a women and not really knowing much about cars, going to a garage can feel intimataing and you feel like you might get done over. (This has been the case in the past, so don't have much trust) However the staff here were really friendly and took the time to explain some of the stuff I had changed to help me understand and also answer questions I had about different part of my car. Would highly recommend and will be back for anything else I need doing in the furture.
The staff there are brilliant. The building, not so much, could do with a refit/rebuild. Thanks again to staff.
Great overall 10/10 service like always. Super friendly staff, and I trust that they do what they do well. I recommend them to everyone!
Did my MOT earlier than expected and even though I turned up early, they still did MOT the moment I arrived. They also explained I'm detail what needed to be done with advisories on MOT and didn't try to lure me in to buy the most expensive option, I like that and it's things like that that will make me likely return. Tha l you very much to all the team for job well done.
Very happy with the service I received and the staff were very helpful and kind. Will definitely be using you again.
Great customer service very friendly welcoming
Have always had a really good experience with this branch in Shirley … very helpful and friendly and great service
Brilliant customer service as usual from this garage , well done keep it going .
Customer service is excellent and have used Godstone Branch for a number of years and trust any issues are correct and required. thankyou Jeff Banks
Time management, Customer care and easy to use Website - Great Service - Thank You
PTA South Godstone under John's management continues to provide an efficient, trustworthy and courteous service. Somehow in this modern world they operate as a traditional, friendly, local garage.
Excellent service as always.
The reception team are outstanding
When i asked a question they looked into it rather than fobbing me off
John is very friendly and helpful and explains things well, my only feedback would be that they assumed my gender and kept calling me "young lady", I appreciate this was meant in politeness so I didn't say anything, but I'm non-binary and would much rather "mate" like the people who look male get, or my name!
The team checked their notes regarding my online booking for a service and M.O.T as I had mentioned that I wasn't sure if needed a new tyre of not. They made contact when it was advised that I did need a new tyre and fortunately they had the specific one in. Phone calls are always polite and friendly.
Always been happy, been a customer for many years, this is my 3rd car with them. Thank you PTA
Generally, excellent service and most helpful staff.
Good communication between garage and client. Easily navigated online booking. Efficient service. Accommodating staff.
The chap at reception went out of his way to help. I had two tyres replaced and upon driving away, the tyre pressure warning light came on. I drove straight back to get it checked out. The chap checked the pressures in all 4 tyres to ensure everything was ok. Many thanks
Always friendly and helpful.
Always seem honest. Not trying to push unnecessary work like other places.
Good communication and service.
Always extremely helpful and friendly .
The lady on front desk is amazing. Very good customer service, very organised. She (sorry don't know her name) is one of the reason o come to PTA. She needs a raise!!!
Also the mechanics I spoke were polite and helpful too!!
The car was ready early. The young woman in reception was exceptionally professional and helpful.
The staff are really friendly and polite
Friendly helpful staff and efficient service - thank you.
The tyre fitter was extreamly helpful as I was blocked in at the front car park but we managed to manoeuvre around various vehicles to gain entry to the bay .
Always excellent service and, as a female I don't feel like I am being ripped off
Wayne provided a professional and friendly service and was able to accommodate me earlier than the scheduled time slot. Highly recommended!
Once again excellent service for an air-con regas. On time and efficient, and a friendly reception. Well done!
Fitted a new tyre very quickly and efficiently.
Service was great as staff were very friendly.
John and team brilliant! A* rating
We continue to receive excellent service from John and his team
Very quick polite service. Very good pricing.
I've been a London Black Cab Driver for 27 years and realise a trustworthy garage is worth its weight in gold. PTA are a very good garage for my personal car.
Always a good friendly service. I trusted the staff to give good advice and offer competitive prices
Sitting there waiting for my MOT to be performed, I al always impressed by the effort the staff go to to accommodate customers , they do genuinely go the extra mile.
Good communication. Extremely helpful.
Booked online MOT, Receptionist was very helpful, and was able to wait for car to have its MOT. magazines and coffee available as well as TV to watch whilst waiting
As always a pleasant experience. Smooth and completed on time. And with the usual humour I like.
Good friendly staff
The communication is first class - it’s why I don’t use the main dealer! Value for money and a very honest team NEVER have they tried to tell me rubbish in order to do more than is needed . Finally the collection and drop off service is first class and the driver has been with them a few years is polite and friendly. Nice firm with top people.
Excellent service and friendly staff
The usual excellent service from John & team
You we're able to collect and return my car and this was very helpful. There is always good communication.
Nice friendly staff
First time used PTA but found the experience very good. Staff friendly and service very good
Always helpful and polite. Explain all things clearly.
My vehicle was ready before the time given.
Staff were very polite and professional.
I would not take my vehicle anywhere else
Thank you !
Explained everything clearly. Staff kind and courteous.
I would particularly like to thank John and the man who picked up/ dropped off my car (sorry I didn't catch his name). They were both very polite and professional- explained everything to me (without being patronising) and I would highly recommend their garage to anyone. I will definitely use their services again.
From first contact I felt confident in their professional and friendly approach to the customer. My car was booked in for MOT and full service which was both thorough and reasonable in price. When I picked the car up everything was ready and I was met with courtesy and care. It struck me that there was a sense of value placed both on employee and on customer from the company and therefore a feeling that this was a really good company. Excellent experience and value for money.
As ever exceptional polite and efficient service from John and his team. A brake fluid change was fitted in on the back of an MOT appointment, which was very helpful to me.
Both our Volvo and BMW are always MOT’d and fixed at PTA. Sean is always helpful and takes care of everything. Communication is always brilliant and the cars well looked after. Sean is also very knowledgable and we know that we only ever get work done that’s needed and charged sensibly.
Great service from friendly and efficient team
Always an excellent service at Oxted
Good service with great staff I have use this garage many times and they has always given a great service
The Folkestone branch are very helpful and friendly
Service completed promptly and I was offered a cup of tea !
Always efficient and always pleasant!
All went very well , difficult to find anything to suggest after just one visit, will certainly use again
Great team and service
As always, great friendly service. Ready when they said it would be. No hassle.
Ash is a very helpful chap
Receptionist / Front desk manager was excellent
Great garage always sorted out any problems with our vehicles
Great service as always. Very knowledgable and helpful and able to answer my questions. Having real issues with my car at the minute and they were able to put my mind at rest and help me.
Carry on as you are
For years PTA have given both outstanding and very friendly service. That is why my family all use them as a garage.
Good professional services & customer care .
Fantastic service as always. Very professional and very friendly efficient team. They are a credit to your company. Give them all a pay rise.
Very friendly staff who know their stuff, great service as always
Great job, as ever. Friendly helpful people, good work.
I have had work carried out by PTA a few times before mainly because they are near to where I work but also the company i work for send all their cars and vans there and they always seem to do a really good job. They are not the cheapest but I feel you get what you pay for and they are a fair bit cheaper than main dealers but with an equal service.
Staff were very welcoming and helpful. MOT was completed quickly and efficiently with polite phone call advising of the result. Staff once more were excellent when collecting the car.
Phil was very helpful, he took the time to explain what was wrong with my car and options to get it fixed.
Very efficient and quick
Quick, friendly, informative and professional service. I have been using for many years and the team at Edenbridge are excellent.
Always friendly, always on time, a pleasure to have the centre close by.
Very satisfied with service from beginning to end,
Helpful friendly staff
I was unimpressed to be told when I collected the car that the brake pads had only 2 months wear. If I had received a phone call I would have said to go ahead and replace.
Always really helpful and trustworthy
Best price, friendly, reliable, quick
Brilliant service all round. It was my little Christmas in the office. The staff went above their duty to help and the price was very fair. I enjoy being in that environment and the coffee was a nice touch. Won’t recommend them as then others will book it all out, very professional and competent. Merry Christmas.
Always impressed by my regular go-to garage.
The service provided was simply outstanding- a full service, mot & consequent repairs all achieved in a short timescale. Helpful & timely communication & updates from the garage. PTA Hopcroft , Bicester manage to maintain an old fashioned small friendly garage feel as well as excellent & knowledgeable advice. Not is this an isolated experience- I’ve used them several times with different vehicles & problems and the service has always been first rate.
I know that as a lady on my own I can always go there for help and advice. Always friendly and cheerful.
Excellent service just dropped the car off and was phoned back after an hour to say the mot had been done and my car was ready to collect
The receptionist / administrator very professional and friendly. Very good trade knowledge which is extremely helpful when booking and discussing jobs. Great ‘front of house’ image for company.
Really helpful, great customer service
All, car service, at a high level... Very convenient, online car service program..It is convenient to plan your agenda by choosing a car service day, hours.. Many thanks to the PTA service staff
Great customer service. Friendly and reliable. Bent over backwards for me to get my car in when it broke. Thank you very much.
I have used ptagarages in Watton for the past 5 years. I am extremely pleased with all aspects of their services and cannot rate them high enough.
I was very impressed by the attitude and competence
My car needed an MOT test... I chose this auto service, MOT station because close to my house, convenient location for me ...The MOT service can be ordered online by choosing the day and time... Pleasant, fast, qualified service..I will continue to use this car service.. Thank you